Frequently Asked Questions
Everything you need to know about shopping at Japanese Taste
Do you ship directly from Japan?
Yes, all orders are processed and shipped directly from our warehouse in Osaka, Japan, to ensure the highest quality and authenticity.
How long does international shipping take?
Shipping times vary by destination, but most orders arrive within 3 to 7 business days via express carriers like DHL or FedEx.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Will I have to pay import duties or taxes?
Import duties and taxes are determined by your local customs office. Customers are responsible for any fees incurred upon the arrival of the package in their country.
Can I return an item if I change my mind?
We accept returns for most unopened and unused items within 30 days of delivery. Please note that certain perishable goods or personal care items may be excluded for safety reasons.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.